Thank you for choosing www.radeesha.com. We are committed to providing you with delicious food and unique gift packs with the highest quality and service. Please read our refund and return policy carefully as it applies to perishable and personalized products.
Returns and Refunds
Due to the perishable nature of our food products (such asย Curries, Cakes, Devilled, Short Eats, Rice and Kottu and Personalized gift packs.), all sales for these items areย final and non-returnableย to ensure freshness and safety.
If your order includesย personalized gift packs, returns or exchanges are not accepted unless the item is defective or damaged upon arrival.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 24 hours of receipt with your order details and photos of the product. We will arrange for a replacement or refund according to your preference and product availability.
Refund Process
Once a return or refund is approved, refunds will be processed to the original payment method within 7-10 business days. Please note that shipping fees are non-refundable unless the return is due to our error.
Exchanges
We currently do not offer exchanges for perishable or personalized items due to the nature of our products.
Shipping Cost for Returns
Return shipping costs are the responsibility of the customer, except when the return is due to our mistake (wrong or defective product). In such cases, we will cover the return shipping and provide prepaid labels where applicable.
Contact Us
For assistance with refunds, damaged items, or any questions, please contact our customer support:
Email: [email protected]
Phone: +94 76 875 3162
We are dedicated to making your experience with Radeesha.com enjoyable and hassle-free.